Am I eligible to open an account?

SERVICE ONE is a mutual financial services organisation and as such is owned by our Members, each one of whom is a shareholder. Therefore, when opening an account you must also become a Member.

How much do I need to deposit to open an account?

The value of the deposit required varies with each account. Please refer to the information on each of our savings and investment products or contact one of our friendly staff who will be happy to answer any questions you may have.

How do I manage my accounts?

You can manage your accounts and pay your bills online, through Branch service, by cheque book - or any combination that suits you.

Our eLink (Internet) and phoneLink (telephone) banking services give you access to your accounts around the clock, every day of the year. This includes:

• checking the balance of your accounts
• paying bills via BPAY
• transferring funds between your SERVICE ONE accounts
• transferring funds to other financial institutions (eLink only)
• listing your cheque book transactions (eLink only)
• obtain interest earned for the last financial year, and
• order your statements (eLink only).

What fees are charged and how can I minimise them?

SERVICE ONE will show you how to manage your accounts with minimal fees. For example, we don't charge any fees for deposits, and if your average balance for the month is greater than $1,000 you will not be charged the Membership Service Fee.

Your savings and loan balances with SERVICE ONE also contribute to your Average Relationship Balance, and this is used to calculate your eligibility for free withdrawals per month.

How do I make deposits to my account?

You can arrange to make deposits to your account either by Direct Credit of payroll or other income, transfer from another savings or transaction account, Internet or telephone banking transfer, over the counter at one of our Branches or at any Australia Post oulet that offers the Bank@Post facility. Find out more about these methods of deposit.

How do I make withdrawals from my account?

Accessing your money will depend on the particular features of your account. Find out more about accessing your money.

How often will I receive information on my account?

Statements are issued monthly or six monthly. Duplicate statements can be requested at any time from one of our Branches.

Account balances and statements are also available through our eLink and phoneLink banking services.